TERMS & CONDITIONS

 

General

These terms and conditions apply to all orders placed with Real Fake Studios. The company will be referred to in these conditions as ‘Real Fake’, ‘this website’ or ‘we’.

 

Company Information 

Real Fake Studios
Utrechtsestraat 37
1017 VH Amsterdam
The Netherlands
+31611204115 (office hours between 09:30 a.m. and 5:30 p.m. (CET)

E-mail address: service@realfakestudios.com
Chamber of Commerce number: 62080466
VAT identification number: NL8254636602B01

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. YOUR USE OF THIS WEBSITE CONFIRMS YOUR ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. REAL FAKE MAY REVISE THESE TERMS AND CONDITIONS AT ANY TIME AND FORM TIME TO TIME BY UPDATING THIS POSTING

 

Intellectual Property 

The trademarks on this website are trademarks of Real Fake. Your use of this website grants no right to use these trademarks. We provide the website to you solely for your personal, non-commercial use. Nothing displayed on this website can’t be used without the prior written permission of Real Fake.

 

Product Information

We attempt to ensure that information on this website is complete, accurate and current. Despite our efforts, the product information on this website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any product information on this website.

 

Prices

Unless otherwise stated, the prices stated on this website include VAT but exclude delivery costs, which will be added to the total amount due. Prices are liable to change at any time. The price at the time of making an order is valid throughout that buying process.

 

Payment

Orders will only be shipped after Real Fake has received complete payment for the product purchased. Payment will only be accepted by using the payment options outlined on this website.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. In the event that your card authorization and validation is declined, we reserve the right to cancel your order.

When Real Fake receives no payment within 14 days after order date, the order will be canceled.

 

Delivery

The products offered by Real Fake on this website are available for countries within the European Union and for some countries outside of the EU. Customers who want to order outside of the listed countries on this site must send their order to Real Fake directly using: service@realfakestudios.com. After the customer gives their ok on shipping costs Real Fake will proceed with the order made.

Ordered items will be made ready for dispatch by Real Fake, within 3 working days after the received order and will be shipped directly to the address you have stated as your delivery address by Post NL within the order time stated in the overview of our customer service. The delivery periods as stated on the website are indicative only. Real Fake is not responsible for any delay in delivery due to postal delays, strikes or forces otherwise beyond our control.

If you are not available at the address you have stated on your order form when our logistical partner delivers, they will leave a note indicating options to arrange new delivery time, or indicate the address of the nearest neighbour or post office the parcel has been delivered to.

Note: if the attempts by our logistical partner to deliver to the stated address is unsuccessful, the package will be shipped back to Real Fake. Real Fake is not liable to refund the freight cost and any extra costs made in the return process.

Note: International orders are subject to the custom fees charged by the destination’s government. Real Fake has no control or responsibility over any charges that may be applied by the destination country, like customs and import duties or sales tax.

 

Returns and Exchanges 

If you don’t like the item that you ordered, for any reason what so ever, we will refund your money with 100% (excluding delivery charges).

Please send an email to: service@realfakestudios.com and let us know your:

Return

*        Order number
*        Customer name
*        Reason of return

Exchange

*        Order number
*        Customer name
*        Article number
*        Item number or size you want to change it for. (if you have any doubts about sizes, please don’t hesitate to ask us)

 

Defects

You are required to fully inspect the delivered items within 14 working days after delivery. In case of any alleged incompleteness or defect you must give written notice to Real Fake by sending an e-mail to service@realfakestudios.com within this period of 14 working days, after which no claims for deficiency or incompleteness will be accepted.

Real Fake cannot be held responsible for defects or damage caused by third parties, including logistical partners. Issues concerning third parties will be handled on a case-by-case basis.

 

Legal

These terms and conditions are governed by the laws of the Netherlands and all claims and disputes between Real Fake and the purchaser will exclusively be brought before and settled by the competent court in Amsterdam, the Netherlands. Real Fake reserves the right to bring a claim before any other court.

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